Last Updated: [19.07.2023]
Thank you for choosing Dropy for your community subscription needs. We aim to provide you with a seamless and satisfying experience. Please review our refund policy, which outlines the terms and conditions for requesting a refund for subscription-based products purchased on our platform.
1. Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
- Timing: Refund requests must be submitted within 30 days from the date of the initial subscription purchase.
- Unsatisfactory Service: You must demonstrate that our subscription-based product did not meet your expectations, was unsatisfactory, or you encountered technical issues that we were unable to resolve.
2. Non-Refundable Items
The following items are non-refundable:
- Subscription Renewals: Subscription renewals are non-refundable. Refunds are only applicable to the initial subscription purchase.
- Services Already Rendered: We do not refund subscription fees for the portion of the subscription period that has already passed. Refunds are only applicable to the unused portion of your initial subscription.
3. Refund Process
If you meet the eligibility criteria and wish to request a refund, please follow these steps:
- Contact Customer Support: Send an email to firstname.lastname@example.org with the subject line "Refund Request - [Order Number]" within the 30-day refund window. Include your order number and a detailed explanation of why you are requesting a refund.
- Assessment: Our team will review your request and assess its eligibility based on the provided information. We may contact you for additional details if necessary.
- Approval or Denial: We will notify you of the approval or denial of your refund request within 5 business days.
4. Approved Refunds
If your refund request is approved, we will process the refund to the original payment method used for the initial purchase within 7 business days. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.
5. Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to contact us at email@example.com . Our customer support team is here to assist you.
6. Policy Changes
Dropy reserves the right to amend or modify this refund policy at any time. Any changes to this policy will be updated on our website, and the date of the last update will be indicated at the top of this page.
By making a purchase on Dropy, you agree to this refund policy and its terms and conditions.
Thank you for choosing Dropy. We value your business and look forward to serving you.